CARCARACOL is committed to making its website accessible, in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the carcaracol.com website.

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects indicated in the following point.

NON-ACCESSIBLE CONTENT

The content below is not accessible for the following reasons:

• Lack of conformity with RD 1112/2018.

There may be occasional editing code errors on some web pages. [4.1.1 Processing]

There could be some user interface components that are not correctly labelled. [4.1.2 Name, function, value]

• Disproportionate load

Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on 26 November 2024.

The method used to prepare the statement has been a self-assessment carried out by Carcaracol Autocaravanas S.L..

COMMENTS AND CONTACT DETAILS

You can make communications about accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example

• report any possible non-compliance on the part of this website
• communicate other difficulties in accessing the content
• make any other query or suggestion for improvement relating to the accessibility of the website

Via the contact form on this website or via the telephone number +34 627 09 72 91.

You can submit:

• Complaint regarding compliance with the requirements of RD 1112/2018 or
• Request for accessible information relating to:
• Contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, section 4.
• Contents that are exempt from compliance with the accessibility requirements due to imposing a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be clearly specified in order to establish that it is a reasonable and legitimate request.

Complaints and claims regarding accessible information shall be made through the contact form and shall be received and dealt with by the website management area.

APPLICATION PROCEDURE

If, after a request for accessible information or complaint has been made, the request has been rejected, the person concerned does not agree with the decision taken, or the reply does not comply with the requirements set out in Article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if a reply has not been received within twenty working days.

The complaint may be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as the other options set out in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations. Complaints will be received and processed by the Subdirectorate General for the Inspection of Services of the Ministry.

OPTIONAL CONTENT

This portal is designed so that you can adjust the text size, colour and background of the page to suit your needs. You can do this using the standard settings of your browser.

On the other hand, if you wish to change the font size of the text in the main graphic browsers use the following menus:

• Internet Explorer, Mozilla and Firefox: View > Text size
• Opera: View > Zoom
• Safari: View > Make text larger

Chrome: Control current page > Text size
To change the size of everything on the page:
– Ctrl + + to increase it
– Ctrl + – to decrease it
– Ctrl + 0 restores the original text size
If you want to override the stylesheet or change the text colour, you can consult the WAI’s How to Change Text Size or Colors page, which can be read in English at ¿Cómo cambiar el tamaño del texto o colores?